Terms of Sales
The COMPTOIR BEAUTE SANTE .COM website is designed and managed by LIGARA INTERNATIONAL
Preamble
These conditions are concluded between, on the one hand, the company LIGARA INTERNATIONAL, as identified above and, on the other hand, the persons, hereinafter referred to as "the user" or "the client", wishing to perform a purchase via the LIGARA INTERNATIONAL website http://www.comptoir-beaute-sante.com hereinafter referred to as "the Site".
The parties agree that their relations will be governed exclusively by this contract.
The validation click that the user performs after filling out his order form constitutes confirmation of his order and will constitute irrevocable acceptance of these general conditions.
The object
The purpose of these general conditions of sale is to define the rights and obligations of the parties in the context of a distance sale of goods offered in the electronic store by LIGARA INTERNATIONAL, from the order ending with payment and delivery .
The command
Any purchase order signed by the click of validation constitutes an irrevocable commitment of the customer.
The conclusion of the contract will take place only at the time of confirmation of the order by the company LIGARA INTERNATIONAL. The customer will receive by email an acknowledgment of receipt confirming the order with all the elements of the contract (products ordered, price, delivery times, shipping costs, ...)
The order will be executed within the deadlines specified on the site and in any event at the latest within 15 working days following the confirmation of the order subject to the availability of the product ordered.
In the event of a stock shortage or unavailability of the ordered product, LIGARA INTERNATIONAL undertakes to inform the customer as soon as possible and to specify an availability period. The customer will confirm by email his choice either to wait for the availability of the product or to be reimbursed.
The products ordered remain the property of the company LIGARA INTERNATIONAL until the final and full payment of their price.
Caution: The shipment of products containing alcohol, such as toilet water, colognes, certain air fresheners or mists, may be subject to the regulations relating to the Transport of Dangerous Goods for their flammability. As such, LIGARA International reserves the right to cancel any order whose quantity of these products is greater than that commonly accepted by the identified carrier.
Payment terms
The customer agrees to pay the price stipulated for the product ordered on the site (product and transport prices).
The customer guarantees to LIGARA INTERNATIONAL that he has the necessary authorizations necessary to use the method of payment of his choice as proposed below:
By bank card
By Paypal payment
By bank check (only French banks check)
By SWIFT transfer
If payment is not received within 7 days of confirmation of the order by the company LIGARA INTERNATIONAL, the company LIGARA INTERNATIONAL reserves the right to cancel the order.
Tariffs and customs duties
The prices are indicated in euros inclusive of tax / UK pounds and do not include participation in the delivery costs invoiced in addition and which will be indicated in the order confirmation.
For delivery outside the European Union, the customer must pay customs duties, VAT or other taxes due when the products are imported into the country of delivery. The customer is solely responsible for verifying the possibilities of importing the products ordered under the law of the territory of the country of delivery.
Risk transfer
The transfer of risks to the client occurs upon receipt of the products by the client. The products travel at the seller's risk.
During the withdrawal period as mentioned below, the customer is responsible for the matter as a guardian. In case of deterioration or destruction of the product during the custody of the customer, the latter will suffer all the consequences.
The delivery
The products are delivered to the address indicated by the customer.
Delivery is deemed to have been made upon delivery of the product to the carrier. The delivery slip given by the carrier, dated and signed by the customer upon delivery of the product will constitute proof of transport and delivery. Upon delivery, the customer must check the content, compliance and condition of the product (s).
Caution: The shipment of products containing alcohol, such as toilet water, colognes, certain air fresheners or mists, may be subject to the regulations relating to the Transport of Dangerous Goods for their flammability. As such, LIGARA International reserves the right to cancel any order whose quantity of these products is greater than that commonly accepted by the identified carrier.
Force majeure
Are considered as force majeure
• national and international strikes consequently blocking the means of transport or supply for whatever reason
• government restrictions
• computer breakdowns, blockages in telecommunications and in particular the Internet.
The occurrence of a case of force majeure will suspend, first of all, ipso jure, the execution of the order. If after a period of three months, the parties note the persistence of the case of force majeure, the order can be automatically canceled, by agreement between two parties.
Claims
Complaints for non-conformity of the product (s) delivered with the order must be made in writing directly to the company LIGARA INTERNATIONAL. The customer must keep the packaging and the delivery note.
In the event of a product deemed non-compliant (error in the product or defective product), the customer undertakes to return said product or the products concerned to LIGARA INTERNATIONAL - 32 Rue des Quatre Vents - 41350 Vineuil - FRANCE, in their original condition and packaging with accompanying documents.
Our team will verify the product (s) returned for non-compliance.
If the product is found to be non-compliant, LIGARA INTERNATIONAL will return, at its expense, a replacement product initially ordered at its own expense. The costs of returning the product will be reimbursed by the company Ligara International.
Otherwise, and if after verification the product turns out to be perfectly compliant, the customer will be reimbursed for all the purchase costs, including delivery costs. The costs of returning the product remain the responsibility of the customer. (article L221-23 of the Consumer Code)
The right of withdrawal
You don't like an article or you just changed your mind? We will reimburse you without discussion. You have a right of withdrawal which you can exercise within 14 days of receipt by you of the entire order, in accordance with the regulations.
To exercise this right, you must within this period inform us of your decision to withdraw, by LRAR (registered letter by acknowledgment of receipt).
The returned product must be in its original condition and packaging. It must not have been used or have suffered any deterioration.
This right of withdrawal is exercised with a full refund of the purchase price, including delivery costs paid when ordering.
Refunds are made on the item (s) returned, including delivery costs, after validation by quality control. You will be automatically reimbursed to the bank account corresponding to the bank card used to pay for the order, within 14 days of receipt of your withdrawal.
Any incomplete, damaged, worn, soiled and / or made unsuitable for sale item will not be refunded. Likewise, returns will only be accepted if the products are returned in their original packaging with their return slip. If your return is refused, you will be informed by e-mail.
We remind you that the costs of returning the items remain your responsibility except in the case where we have delivered an item to you in error or if the item in question is damaged or defective.
Special case concerning delivery to the customer's parcel relay: if the customer has not withdrawn the parcel within the deadlines applied by the carrier (which will be specified during delivery by an email sent to the customer's address by the carrier), followed by the return of the package at the headquarters of Ligara International, the return costs will be borne by the customer, as well as the return costs.
Mediator
In accordance with Article L. 612-1 of the Consumer Code, you can use the mediation service free of charge.
The mediator we offer you is Medicys. In cases where we are unable to resolve a dispute using our internal dispute resolution procedure or if you are not satisfied with the solution offered by our internal dispute resolution service, and if your complaint has been made there less than a year, you can send your complaint to Medicys by:
- electronically:
https://app.medicys-consommation.fr/?proId=8eb84baf-3d68-4c13-af31-888007482ff5
- or by post: Concord - 73, Boulevard de Clichy - 75009 Paris ".
Protection of personal data
The company LIGARA INTERNATIONAL reserves the right to collect data about the user, in particular by the use of cookies.
The personal information requested from the customer is essential for the processing and delivery of orders, the establishment of invoices. The customer can oppose such a communication and in accordance with the law “Computing and liberties” (law of January 6, 1978), he has a right of access, modification, rectification and deletion of the data which the concern when contacting LIGARA INTERNATIONAL:
By mail to the following address:
LIGARA INTERNATIONAL SARL
32 Rue des Quatre Vents - 41350 Vineuil - FRANCE
By email: link
Signature and proofs
The computerized registers, kept in the IT systems of the company LIGARA INTERNATIONAL under reasonable security conditions, will be considered as proof of communication of orders and payments made between the parties.
In all cases, the online supply of the bank card number and the final validation of the order will be worth proof of the entirety of the said order in accordance with the provisions of the law of March 13, 2000 and will be worth due of the sums engaged by the seizure items appearing on the order form. This validation constitutes signature and express acceptance of all the operations carried out on the site.
Preservation and archiving of transactions
Archiving of purchase orders and invoices is carried out on a reliable and durable support so as to correspond to a faithful and durable copy in accordance with article 1348 of the civil code.
Intellectual property
The company LIGARA INTERNATIONAL holds intellectual property rights on the site http://www.comptoir-beaute-sante.com and the right to distribute the elements appearing in the catalog of the electronic store. Consequently, the partial or total reproduction, on any medium whatsoever, of the elements making up the site and the catalog, their use and their provision to third parties are strictly prohibited.
All elements of the site http://www.comptoir-beaute-sante.com are the exclusive property of the company LIGARA INTERNATIONAL. The user who has a personal website and who wishes to place, for personal use, on his site a simple link direct to the home page http://www.comptoir-beaute-sante.com , must request authorization from LIGARA INTERNATIONAL.
Applicable laws
These conditions are subject to French law and according to articles 46 and 48 of the New Code of Civil Procedure (NCPC) when the co-contractor is not a merchant.
In the case of a co-contractor having the quality of merchant, relations will be subject to the specific sales contract, drawn up additionally between two parties in each case.